Elizabeth Rhodes
Elizabeth Rhodes
Concept Project2025Product DesignerPresent

Vested

What would a financial app look like if it actually helped you make a decision — before you had to ask?

Proactive

Surfaces insights before you ask

Calibrated

Knows when to say 'I'm not sure'

Human-in-loop

Routes to a CFP when it counts

FintechAIConceptInteraction Design0→1

The Challenge

Most personal finance apps are accurate and useless. They show you your balance. They tell you what happened. They don't tell you what to do next, and they never connect your present decisions to your future self. The challenge wasn't building a better dashboard — it was building something that could actually help someone make a financial decision.

Approach

AI gave me three things that would have been impossible to build otherwise: proactive pattern recognition across accounts without the user having to ask, personalized math surfaced at the exact moment a decision is being made, and calibrated confidence — an advisor that knows when to say 'I'm not sure' and when to bring in a human. Every design decision in the prototype was an answer to one question: is this building trust, or performing it?

The Problem

The framing for most personal finance products is reactive: you open the app, you see your balance, nothing happens. The more sophisticated ones send a push notification after something has already occurred. Vested was built around a different premise — that the most valuable moment in personal finance is before the decision, not after. What would it look like if your financial tools watched for opportunities and surfaced them without waiting to be asked? And what would it mean to do that responsibly? A financial AI that hedges everything is useless. One that overpromises is dangerous. The interesting design space is in the middle: a system that's genuinely helpful precisely because it knows its own limits.

The goal wasn't to replace a financial advisor. It was to make the space between 'I should probably think about this' and 'I actually did something about it' much, much smaller.

Why This Needed AI

There are things this product does that simply weren't possible — or were prohibitively expensive — before large language models. Three in particular shaped the design from the ground up.

  1. 01Proactive pattern recognition: The system watches across multiple accounts — a dip in 401(k) contributions, an approaching PLESA limit, a market move that touches a specific holding — and surfaces it as a prompt. No user query required. This isn't a notification; it's the product doing its job.
  2. 02Personalized math at the decision point: When a user asks 'what if I retire at 60?' they shouldn't get a generic article. They should get a calculation built from their actual accounts, contribution rate, and timeline — surfaced right now, in the conversation flow. That's only possible when the model has context.
  3. 03Calibrated confidence: The AI says 'I'm not sure' when it is, and routes to a human CFP when the question warrants one. This isn't a failure state — it's a design decision. Making the system's uncertainty visible is what makes it trustworthy.

Try It

The prototype is fully interactive — start from the dashboard, try the AI chat, ask about your accounts, or type 'talk to a person' to see the human handoff.

What This Prototype Doesn't Do

This is a design prototype, not a product. Honest accounting of scope before you read anything else into it.

  • Connect to real accounts — all data is simulated
  • Navigate a regulatory environment — FINRA, SEC, and state regulations would significantly constrain much of this interaction design
  • Build trust over time — the prototype starts with a pre-populated history, but a real product would earn every one of those sessions
  • Run on a real model — AI responses are canned, not generated; the prototype demonstrates the interaction pattern, not the underlying intelligence

Key Design Decisions

Five decisions shaped how the prototype feels — and each one was a direct answer to the trust question.

1

The scan as a trust moment

The opening animation watches your accounts and surfaces one proactive insight. It's functional — it shows what the AI is looking at — and it signals that the product is working for you, not waiting to be asked. It's the first thing you see, so it sets the contract.

2

Explainability as a CTA

Every AI insight includes a visible reasoning step. This wasn't about transparency for its own sake — it was designed to convert. If you can see why the recommendation makes sense, you're far more likely to act on it. Showing the work is the call to action.

3

A color grammar for confidence

Green means growth. Red means risk. Amber means 'pay attention.' Chartreuse means 'this is AI-generated.' The visual system was designed so confidence level was legible before you read a word — color as signal, not decoration.

4

The human handoff as a real transition

When the conversation routes to a human advisor, it's not a modal or a disclaimer. Marisol Rivera, CFP joins with a visible divider, a greeting that acknowledges the handoff, and a contextual response that shows she's already read the thread. The seam is acknowledged, not hidden — because pretending it isn't there would undermine trust.

5

Market data as ambient context

The S&P 500 ticker lives inside the dark retirement strip — same surface, same data register as your account balances. It's there to contextualize, not to trigger action. Separating it into its own card would have made it read as a recommendation. Design language carries meaning.

What I Learned

The hardest part of this project wasn't the prototype — it was deciding what the AI should and shouldn't do. Every design decision eventually came back to the same question: is this building trust, or performing it? The scan animation, the confidence color grammar, the two-beat advisor handoff — all of them were answers to that question in different registers. I also learned that the human handoff isn't a fallback. It's a product feature. Designing it with care — giving the advisor context, making the transition visible, not pretending it isn't happening — turned what could feel like a failure state into a moment that actually strengthens confidence in the system. Fintech is a domain where the cost of getting UX wrong is real. That constraint made every decision more interesting.

Outcome

A high-fidelity interactive prototype demonstrating an AI financial advisor that acts proactively, hands off gracefully to human advisors, and treats confidence calibration as a feature — not a failure state.

Proactive

Surfaces insights before you ask

Calibrated

Knows when to say 'I'm not sure'

Human-in-loop

Routes to a CFP when it counts